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Owned and operated by Train Room Elite USA, our team is ready to answer questions about equipment, orders, or anything else.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. Larger equipment such as smith machines and golf simulators may require additional coordination for delivery scheduling.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space or setup, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you are interested in, and we will walk you through the available options.
How do I choose the right smith machine or basketball system for my space?
Ceiling height, floor space, and intended use all matter when selecting equipment like smith machines, basketball systems, or Pilates reformers. Send us your room dimensions and we will help you find the right fit.
Do your golf simulators require professional installation?
Setup requirements vary by model. Some golf simulators are designed for straightforward assembly, while others may benefit from a professional installer. Each product page includes detailed setup information to help you plan.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., excluding AK and HI.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns window has you covered, backed by our return policy.
